As a business owner, you probably would have difficulty trusting your business to strangers. But that’s precisely what you do when hiring event and hospitality staff.
How do you know your new and temporary hires will represent your business well, understand the job and deliver outstanding service?
There’s good reason to worry. Your front staff is often the first point of contact a guest has with your business. A negative experience could have a lasting impact even with the temporary wait staff.
Ensure Event Staff Represent Your Business Well
Customer Service Counts
Quoting a Microsoft customer service survey, HubSpot notes that “90% of Americans use customer service as a factor in deciding whether or not to do business with a company.” Further, “58% of American consumers will switch companies because of poor customer service.”
Hiring wait staff, baristas, hosts, cooks, and other event personnel is less stressful when you’re supported by a staffing service that is thoroughly familiar with your needs and expectations, as well as the quirks of the staffing industry, notes D. Wade Solberg, CPC, President and CEO of STS Staffing & Temporary Services.
“The demand for experienced and qualified workers remains at an all-time high,” says Solberg. But developing a solid relationship with a reputable and experienced staffing service can provide the edge a company needs in the competition for quality staff.
The Value in Building Relationships
“Business is all about relationships,” says Solberg. “We take the time to truly get to know our clients’ businesses, business models, expectations, and how our staffing service fits into their overall human resource planning.”
This deep knowledge is invaluable in helping STS Staffing find workers who meet their client’s requirements.
But finding good workers isn’t all about the agency-client relationship. STS takes a diligent, hands-on approach to sourcing, recruiting, onboarding, and orienting its candidates.
“We interview each candidate before placement and require recent employment references,” Solberg says. “In tandem, we take the time to vet our clients and determine what they expect from our employees.
“The due diligence applied results in a better match for both our candidates and our clients, leading to greater job security and satisfaction.”
How to Hire the Best Hospitality Workers
STS Staffing fills temporary event staffing for catered gatherings from country clubs to managed care facilities and festivals to sports venues. STS recruiters also are experts at filling permanent hospitality positions at hotels, resorts, and casinos.
The STS vetting process, particularly for non-entry level hospitality jobs such as desk personnel, baristas, bartenders, cooks, and maintenance, ensures each candidate has adequate recent experience working in a similar position.
In other words, the excellent customer service STS Staffing extends to its clients helps to ensure partner businesses hire the top-notch workers they need to be successful.
Contact STS Staffing to learn more about their temporary and permanent event, wait staff, and hospitality staffing placement services.